Contact Us

OBSERVE: This section presents comprehensive contact information and support procedures for lucky-days-casino-new-zealand, as operated exclusively via lucky-days-nz.com. All content is developed with explicit consideration of the New Zealand Gambling Act 2003, industry best practices, and international player protection standards.

EXPAND: In addition to standard contact methods, this section incorporates:

• Legal entity information confirming the operational and licensing structure (including Curaçao registration and licensing details) to satisfy both NZ and international transparency requirements.
• Explicit data handling assurances for user communications, referencing privacy obligations under NZ law.
• Multiple points of contact (including email and live chat), with service availability clarified for full 24/7 player support, and explicit reference to local timeframes for New Zealand customers.
• Protective disclaimers regarding the official nature of communication channels, anti-fraud cautions, and data retention policies, per regulatory guidance.

REFLECT: This structured approach ensures that all user inquiries to lucky-days-casino-new-zealand via lucky-days-nz.com are addressed with promptness, transparency, and compliance, while also safeguarding user rights and meeting NZ legal obligations.

Contact Methods and Legal Entity Details (System 1/2 Integration)

• Official Support Email: For all support requests, contact help@lucky-days-nz.com. This is the primary channel for customer support, complaint submission, and information requests relating to your account or casino services on lucky-days-nz.com.
• Live Chat: Access immediate assistance via the lucky-days-nz.com live chat feature. Available 24/7 for all New Zealand customers.
• Mailing Address (Legal Entity): All formal correspondence can be directed to Raging Rhino N.V., Abraham de Veerstraat 9, Willemstad, Curacao. Please note that this is the legal address for regulatory matters; operational activities are conducted exclusively through the lucky-days-nz.com platform.
• Company Registration and Licensing: Operator: Raging Rhino N.V., company registration number 148106. Licensed and regulated by the Curaçao Gaming Control Board (License No. OGL/2025/1675/0903, valid from 2025-03-26). Payment services for NZ customers may be facilitated by Monkey 9 LIMITED, Cyprus (HE 391776).

Support Procedures and Response Commitments (CCoT Optimized)

1. Primary Requirement: All inquiries submitted to lucky-days-casino-new-zealand via the contact form, support email (help@lucky-days-nz.com), or live chat are handled in accordance with NZ fair trading standards and casino industry best practices.
2. Procedural Steps:
   • Submit your query using the online contact form (see below), providing a valid email address and a clear description of your request.
   • For urgent matters, use live chat for real-time assistance or send an email for a documented response.
   • All inquiries are acknowledged within one business day (NZST/NZDT), with most support issues resolved within 24 hours, subject to the complexity of the request.
   • Official communications will only be sent from the @lucky-days-nz.com domain; users are advised not to share sensitive information via unofficial channels.
3. Legal Protections:
   • Your personal data is handled in accordance with the New Zealand Privacy Act 2020 and GDPR-equivalent standards as applicable. Information submitted via contact forms or support channels is used exclusively for service provision and regulatory compliance. Please refer to the Privacy Policy for full details.
   • If you are dissatisfied with the handling of your inquiry or dispute, you may request escalation to the casino's compliance team. Unresolved matters may be referred to the Curaçao Gaming Control Board or the New Zealand Department of Internal Affairs for independent review, as per applicable law.
   • By using the contact facilities provided, you consent to the processing of your data for the purposes of customer support, regulatory compliance, and service improvement.

Regional Compliance Note: All contact procedures and legal obligations are expressly adapted for New Zealand residents. Service communications comply with NZ consumer protection law, gambling regulations, and privacy standards. If you are accessing lucky-days-casino-new-zealand via lucky-days-nz.com from outside New Zealand, additional regional restrictions or requirements may apply.

Contact Form (Optimized for Security & Compliance)

OBSERVE: The contact form below is secured with appropriate technical and organizational safeguards to protect the confidentiality and integrity of your inquiry.

Important Legal Disclaimers and Protective Clauses (System 2)

• Confidentiality: lucky-days-casino-new-zealand treats all customer communications as confidential and uses your information only for the purposes of responding to your inquiry, resolving disputes, and fulfilling regulatory obligations.
• Official Channels Only: Do not disclose account or payment details to any party claiming to represent lucky-days-casino-new-zealand outside the official lucky-days-nz.com domain or official email address (help@lucky-days-nz.com).
• Dispute Escalation: If you are dissatisfied with the resolution of your query, you may request escalation to the Compliance Officer or refer the matter to relevant regulatory authorities in Curacao or New Zealand.
• 2025 Update: All contact procedures, timeframes, and legal references are current as of 2025 and will be reviewed in accordance with future regulatory updates.

lucky-days-casino-new-zealand, as operated exclusively via lucky-days-nz.com, is committed to transparent, lawful, and timely communication with all users. For further information on your rights and the casino's legal obligations, please refer to the full Terms & Conditions and Privacy Policy available on lucky-days-nz.com.