burger icon
Lucky Days Casino New Zealand
Log In

Privacy Policy

This privacy policy explains how lucky-days-casino-new-zealand, operating exclusively via lucky-days-nz.com, collects, uses, shares, and protects your personal information. It applies to all players and visitors of our website and services in New Zealand. Effective date: 6 November 2025.

Who We Are

OBSERVE: The operator for lucky-days-casino-new-zealand is Raging Rhino N.V., registered and licensed in Curaçao, with legal and operational responsibility for the lucky-days-nz.com website.

  • Legal Entity: Raging Rhino N.V.
  • Registration Number: 148106
  • Registered Address: Abraham de Veerstraat 9, Willemstad, Curaçao
  • Gaming License: OGL/2025/1675/0903, Curaçao Gaming Control Board
  • Payment Agent: Monkey 9 LIMITED (HE 391776, Cyprus)
  • Contact for Data Protection: Data Protection Officer (DPO), help@lucky-days-nz.com
  • Live Support Channel: https://lucky-days-nz.com/livechat

REFLECT: All privacy-related enquiries should be directed to our DPO via the specified contact methods above for prompt attention and compliance with New Zealand privacy obligations.

What Personal Data We Collect

OBSERVE: lucky-days-casino-new-zealand collects personal and technical data to provide, secure, and improve services on lucky-days-nz.com.

  • Personal Data: Full name, date of birth, postal address, email address, telephone number, account username, identification documents (for KYC/AML).
  • Technical Data: IP address, device and browser information, operating system, access times, log files, and geo-location data.
  • Payment Data: Payment card details, bank account information, transaction history, and payment agent data (processed by Monkey 9 LIMITED where applicable).
  • Behavioral Data: Betting history, game interactions, session duration, navigation clicks, and user preferences.
  • Cookies & Tracking: Data from cookies, web beacons, and similar technologies as detailed in our Cookies & Tracking Technologies section.

REFLECT: Certain data is mandatory for account creation and regulatory compliance (KYC/AML), while other data (e.g., for marketing) is collected only with your explicit consent.

Legal Basis for Processing

OBSERVE: Processing of personal data by lucky-days-casino-new-zealand on lucky-days-nz.com is based on clear and lawful grounds in line with NZ law and international standards.

  1. User Consent: We process data for marketing, cookies, and optional services only after obtaining your informed, explicit consent. You may withdraw consent at any time.
  2. Contract Fulfillment: Processing is essential to provide casino services, manage user accounts, process payments, and deliver winnings as per our Terms and Conditions.
  3. Legal Obligations: We are legally required to conduct identity verification (KYC), prevent fraud and money laundering (AML), and comply with NZ and Curaçao regulatory requirements.
  4. Legitimate Interests: Processing for security, analytics, service improvement, and responsible gambling, balanced against your fundamental rights.

REFLECT: All processing activities are transparently documented and subject to ongoing review for compliance with evolving NZ privacy law and relevant international standards.

Purpose of Processing

OBSERVE: The collection and use of your data support lawful operations and enhance user experience on lucky-days-nz.com.

  • Service Provision: Facilitating registration, game access, account management, payment processing, and customer support.
  • Regulatory Compliance: Fulfilling KYC and AML obligations, age verification, and reporting to regulatory authorities as required.
  • Service Improvement: Analyzing site usage, optimizing user experience, and performing technical troubleshooting.
  • Marketing Communications: Sending promotional offers and updates, only with your prior consent (opt-in).
  • Fraud and Risk Management: Monitoring for suspicious activity, enforcing security measures, and ensuring fair play.

REFLECT: Data is not used for automated decision-making or profiling without your explicit knowledge and consent.

Disclosure & Sharing

OBSERVE: lucky-days-casino-new-zealand shares data only when necessary and in accordance with legal standards.

  • Payment Partners: Payment processors and agents (including Monkey 9 LIMITED) for processing deposits and withdrawals.
  • Service Providers: IT, hosting, analytics, marketing, and customer support vendors bound by strict confidentiality agreements.
  • Regulatory Authorities: Gaming regulators, law enforcement, and tax authorities in NZ and Curaçao as required by law.
  • Affiliates and Advertising Networks: With your explicit consent, for marketing and promotional purposes.
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, subject to confidentiality obligations.

REFLECT: All third-party recipients are contractually obligated to process personal data in compliance with this policy and applicable data protection laws.

International Transfers

OBSERVE: Data may be transferred outside New Zealand, particularly to Curaçao and the European Economic Area (EEA), for operational and support reasons.

  1. Safeguards: We implement standard contractual clauses and data transfer agreements to ensure adequate protection, in line with international best practices and NZ privacy requirements.
  2. Vendors and Agents: Only engage third parties in jurisdictions with robust data protection or under binding agreements ensuring equivalent safeguards.
  3. User Rights: You retain all rights under NZ and applicable international data protection law, regardless of data transfer location.

REFLECT: Contact our Data Protection Officer for further information on specific transfer mechanisms and safeguards in place.

Data Retention

OBSERVE: Personal data is retained by lucky-days-casino-new-zealand only for as long as necessary for the purposes set out in this policy, regulatory compliance, or as required by law.

  • Account Data: Retained for the duration of your account and up to 5 years after account closure or last activity, as mandated for anti-money laundering and legal compliance.
  • Transaction Records: Maintained for a minimum of 5 years post-transaction to satisfy regulatory and auditing requirements.
  • Marketing Data: Retained until consent is withdrawn or after a maximum of 24 months of inactivity.
  • Cookies and Technical Logs: Retained for up to 2 years, subject to user settings and browser controls.
  • Deletion Criteria: Data is deleted or anonymized upon user request, expiration of retention period, or when processing is no longer necessary.

REFLECT: All data deletions are securely executed in accordance with industry standards and regulatory requirements.

Your Rights

OBSERVE: As a user of lucky-days-casino-new-zealand (lucky-days-nz.com), you are entitled to exercise rights under the New Zealand Privacy Act 2020, as well as GDPR-aligned protections where applicable.

  1. Access: Request a copy of your personal data held by us.
  2. Correction: Request correction of inaccurate or incomplete personal information.
  3. Deletion ('Right to be Forgotten'): Request erasure of your data where no longer necessary or where consent has been withdrawn.
  4. Restriction of Processing: Request limitation on processing of your data in certain circumstances.
  5. Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  6. Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
  7. Withdraw Consent: Withdraw your consent for marketing or non-essential data processing at any time, free of charge.
  8. Complaint: Lodge a complaint with our DPO or with the New Zealand Office of the Privacy Commissioner.

Procedural Steps: Submit your request via help@lucky-days-nz.com or our online contact form. We will respond within 30 days and will not charge a fee unless requests are manifestly unfounded or excessive. All requests are handled in compliance with the NZ Privacy Act 2020 and relevant international standards.

REFLECT: These rights are granted and protected regardless of your country of residence when using lucky-days-nz.com, ensuring the highest standard of privacy protection.

Cookies & Tracking Technologies

OBSERVE: lucky-days-casino-new-zealand uses cookies and similar technologies on lucky-days-nz.com to enhance functionality, analyze usage, and deliver tailored content.

  • Session Cookies: Enable secure logins and navigation; deleted upon browser closure.
  • Persistent Cookies: Remember user preferences and settings for future visits; retained for up to 2 years.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking, subject to your consent.

Cookie Management: You can manage or disable cookies via your browser settings or our internal cookie preference panel. Disabling cookies may affect website functionality.

REFLECT: Full details are provided in our Cookie Policy, accessible on lucky-days-nz.com.

Data Security

OBSERVE: Security of your personal data is a top priority for lucky-days-casino-new-zealand.

  • Encryption: All data in transit is protected by TLS 1.2+ encryption; sensitive data at rest is encrypted using industry-standard algorithms.
  • Authentication & Access Control: Multi-factor authentication for staff; strict role-based access controls on all systems.
  • Security Audits: Regular internal and external audits, including vulnerability assessments and penetration testing.
  • Incident Response: Documented procedures for breach detection, investigation, notification, and remediation.
  • Staff Training: Ongoing security and privacy training for all employees handling personal data.
  • Compliance: Adherence to ISO 27001 and SOC 2 security standards where applicable.

REFLECT: Despite robust measures, no system is completely immune from risk. We encourage users to report any suspected security incidents promptly.

Complaints & Contacts

OBSERVE: lucky-days-casino-new-zealand provides multiple channels for privacy-related enquiries or complaints regarding lucky-days-nz.com.

  1. Initial Contact: Email help@lucky-days-nz.com or use our live chat for direct assistance.
  2. Escalation: If unsatisfied, escalate to the Data Protection Officer at the same email address, specifying the nature of your concern and desired outcome.
  3. External Complaint: You may contact the New Zealand Office of the Privacy Commissioner:
  4. Timeframes: All complaints will be acknowledged within 5 business days and resolved within 30 days whenever possible.

REFLECT: Our approach ensures transparent, fair, and timely resolution of all privacy concerns in line with NZ law.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in law, technology, or business practices. The current version is always available on lucky-days-nz.com.

  • Notification: Material changes will be communicated via email, website banners, and account dashboard alerts at least 30 days in advance.
  • Changelog: All significant amendments are documented with version control for user reference.
  • User Options: You may object to changes or close your account before new terms take effect without penalty.
  • Last updated: 6 November 2025

REFLECT: Continued use of lucky-days-nz.com after updates constitutes acceptance of the revised policy. If you disagree with material changes, you retain the right to terminate your account at any time.