Responsible Gaming

Responsible gaming at lucky-days-casino-new-zealand (operated exclusively via lucky-days-nz.com) is grounded in empowering players to make informed, conscious decisions about gambling entertainment. The fundamental goal is to ensure that gaming remains a leisure activity, not a source of harm. As part of this commitment, lucky-days-casino-new-zealand provides comprehensive support, risk management tools, and clear guidance to uphold a safe and supportive environment for all players in New Zealand.

Risk Awareness

OBSERVE: Gambling, while enjoyable for many, can lead to problematic behaviours for some individuals. Recognizing early signs of potential gambling addiction is crucial for timely intervention.

• Preoccupation: Frequently thinking about gambling or planning the next session, even when not playing.
• Escalating Stakes: Increasing bet sizes or frequency to achieve the same level of excitement.
• Chasing Losses: Attempting to recover lost funds by continued or increased gambling.
• Neglecting Responsibilities: Prioritizing gambling over work, family, or social obligations.
• Secrecy: Hiding gambling activity or financial losses from family and friends.

Self-Assessment Test

Consider the following statements and answer honestly:

• Do you gamble more than you can afford to lose?
• Have you tried to reduce or stop gambling but were unable to?
• Do you feel restless or irritable when not gambling?
• Has gambling caused financial, professional, or relationship problems?
• Have others expressed concern about your gambling habits?

If you answer "yes" to any of these, you may be at risk and are encouraged to seek support using the resources provided below.

Limits & Tools

OBSERVE: Setting personal limits is a key regulatory requirement in New Zealand and is actively supported by lucky-days-casino-new-zealand through a range of player protection tools.

Deposit Limits

• How to Set: Log in to your account at lucky-days-nz.com and navigate to "Account Settings > Responsible Gaming."
• Choose Limit Type: Select daily, weekly, or monthly deposit limits.
• Input Amount: Enter your preferred maximum deposit amount for the chosen period. Confirm to activate the limit. The system will enforce these limits strictly and automatically.

Session Time Limits

• Enabling Timers: Within "Responsible Gaming" settings, activate a session timer to set a maximum playing duration per session.
• Session Expiry: Once the timer expires, you will receive an automatic notification and be logged out to support healthy play habits.

Time-Out (Short Breaks)

• How to Take a Break: Select the "Time-Out" option in your account. Choose a break period from 24 to 72 hours.
• During Time-Out: You will be automatically prevented from logging in or making any transactions until the period ends.

Legal Obligation: All responsible gaming tools are provided in accordance with New Zealand's gambling harm minimisation regulations and are strictly enforced without exceptions.

Self-Exclusion

OBSERVE: Self-exclusion is a protective measure enabling players to block access to their account temporarily or permanently.

1. Access: Log in at lucky-days-nz.com. Go to "Account Settings > Responsible Gaming > Self-Exclusion."
2. Choose Duration: Select the desired exclusion period (minimum 6 months up to lifetime exclusion).
3. Confirmation: Carefully read the terms, confirm your decision, and submit the request. You will receive an e-mail confirmation.
4. Support Contact: For assistance, contact the responsible gaming team at help@lucky-days-nz.com or via live chat.

• Consequences: During self-exclusion, you cannot log in, deposit, or place bets. Withdrawal of existing balance is subject to review in accordance with legal and anti-money laundering requirements. Refunds, if any, will be processed according to regulatory standards.
• Legal Protection: Self-exclusion requests are irreversible for the selected period and strictly enforced as per NZ gambling law.

Regional Compliance Note: Self-exclusion procedures are aligned with national and international responsible gambling standards, ensuring robust player protection.

Support Resources

OBSERVE: Access to confidential help and professional support is a cornerstone of responsible gaming services at lucky-days-casino-new-zealand. Multiple resources are available 24/7 for New Zealand players.

Local Support (New Zealand)

• Gambling Helpline NZ: 0800 654 655 (24/7, English & Māori)
• Text Support: Text 8006 for confidential assistance
• Email Support: info@gamblinghelpline.co.nz
• Website: gamblinghelpline.co.nz

International Support Organizations

Self-Exclusion Schemes by Country

• UK: GamStop
• Spain: RGIAJ
• NZ: Venue-based exclusion available via Gambling Helpline NZ

Blocking Apps & Family Support

• Blocking Software: Gamban, BetBlocker
• Family Support: Gambling Helpline NZ Family & Friends

Confidentiality Clause: All support contacts and services are confidential, with data protected in compliance with New Zealand privacy law. Professional help is non-judgemental and available to all players and family members.

Help for Family

OBSERVE: Family members and friends play a vital role in supporting those affected by gambling issues.

• Approach with Care: Choose a calm, private time to talk. Express concern without judgement, focusing on observed behaviours.
• Promote Dialogue: Encourage open discussion and listen actively. Avoid ultimatums or blame.
• Engage Support: Suggest professional help, such as contacting Gambling Helpline NZ or joining peer support groups.

Family Support Groups & Next Steps

• Gambling Helpline NZ Family Support
• Gamblers Anonymous Family Support
• Professional Help: Seek advice from a licensed psychotherapist or addiction counsellor experienced in gambling-related harm.
• Hotlines: Use national and international helplines for immediate support.

Taking action early improves outcomes for everyone involved. All conversations and support requests are confidential and protected by law.

Operator's Commitment

OBSERVE: lucky-days-casino-new-zealand, under the operational domain lucky-days-nz.com, is dedicated to upholding the highest standards of responsible gambling as required by New Zealand and international regulations.

• Risk-Check Procedures: Automated systems continuously monitor player behaviour for patterns indicating potential gambling harm, such as extended sessions, frequent deposits, or chasing losses.
• Proactive Warnings: If risk indicators are detected, players may receive automated or personalised messages advising a review of playing habits or offering support.
• Support Initiation: In cases of significant risk, the responsible gaming team may proactively contact the player via registered e-mail or phone, offering guidance and available tools (limits, self-exclusion, referrals to support services).
• Legal Safeguards: All interventions are managed confidentially and in accordance with current NZ law and Curaçao licensing standards (OGL/2025/1675/0903).

Compliance Note: These procedures are regularly audited to ensure ongoing legal and ethical compliance, with full transparency to regulatory authorities.

Updates

• Notification Methods: All changes to responsible gaming policies or tools will be communicated to players via e-mail (to registered addresses) and through prominent website banners on lucky-days-nz.com.
• Latest Update: 2025-11-06

Contact & Feedback

• Responsible Gaming Department E-mail: help@lucky-days-nz.com
• Live Chat: https://lucky-days-nz.com/livechat
• Feedback Form: Accessible via live chat or https://lucky-days-nz.com (select "Responsible Gaming" from the contact options).

We encourage all players and their families to contact the responsible gaming team for self-control support, policy feedback, or confidential advice. All communications are handled with strict confidentiality and in compliance with New Zealand privacy and gambling regulations.