burger icon
Lucky Days Casino New Zealand
Log In

Terms & Conditions

These Terms govern your relationship with the operator of lucky-days-casino-new-zealand, accessible exclusively via lucky-days-nz.com. Effective as of 6 November 2025, these Terms constitute a legally binding agreement between you ("User", "Player") and the operator. Please review the following provisions carefully before using any services provided by lucky-days-casino-new-zealand.

Definitions

OBSERVE: Identification of all key terms for legal clarity and user understanding.
EXPAND: Ensure definitions cover all core aspects of casino operations and user interaction.
REFLECT: Present clear explanations to avoid ambiguity and support regulatory transparency.

  • Operator: The legal entity Raging Rhino N.V. (Company Registration No. 148106, headquartered at Abraham de Veerstraat 9, Willemstad, Curacao), licensed by the Curaçao Gaming Control Board (License No. OGL/2025/1675/0903), responsible for the operation of lucky-days-casino-new-zealand through lucky-days-nz.com.
  • User/Player: Any individual registered on lucky-days-nz.com who participates in gambling services provided by lucky-days-casino-new-zealand.
  • Account: A personal user profile created and maintained on lucky-days-nz.com, used to access services and manage funds.
  • Bet: Any wager placed by a User on games or events via lucky-days-nz.com.
  • Bonus: Promotional value or incentive granted by the Operator to Users, subject to specific terms and wagering requirements.
  • Wager: The act of staking funds or bonus value on a game or event offered by the Operator.
  • KYC (Know Your Customer): The regulatory process requiring Users to submit documents verifying identity, age, and address for compliance purposes.
  • Withdrawal: The process by which a User requests the transfer of funds from their Account to an external payment method.
  • Deposit: The act of transferring funds into a User's Account on lucky-days-nz.com.
  • Game: Any gambling activity, such as slots, table games, or live casino, provided on lucky-days-nz.com.

Account Registration

OBSERVE: All Users must be at least 18 years of age and residents of New Zealand, with identity and eligibility verified.
EXPAND: Incorporate robust KYC procedures, user obligations for accuracy, and secure account management.
REFLECT: Structure legal and procedural safeguards to protect both User and Operator interests.

  1. Eligibility: Only individuals aged 18 years or older, legally permitted to gamble under New Zealand law, may register an Account on lucky-days-nz.com. The Operator reserves the right to request age verification documents at any stage.
  2. Registration Process: Users must provide accurate and complete personal information, including name, address, date of birth, and valid email address. Email verification is mandatory. In accordance with anti-money laundering and responsible gambling regulations, Users are required to complete KYC checks by submitting valid identification and proof of address.
  3. User Obligations: Users must ensure all submitted information remains accurate and up to date. Each User is responsible for maintaining the confidentiality of their password and Account details. Sharing Accounts or providing false information may result in account suspension or termination, and potential forfeiture of funds.
  4. Security Measures: The Operator employs industry-standard security protocols to protect User data. Users are obligated to notify support at help@lucky-days-nz.com immediately upon noticing unauthorized Account access or security breaches.

Regional Compliance Note: These procedures align with NZ anti-money laundering and online gambling regulations enforced as of 2025.

Betting & Gameplay Rules

OBSERVE: Define the operational rules governing all bets and gaming activity.
EXPAND: Address types of bets, minimum/maximum limits, modification/cancellation, and user conduct standards.
REFLECT: Embed protective clauses ensuring fair play and regulatory compliance for all Users.

  1. Bet Placement: Users may place bets on eligible games via lucky-days-nz.com, subject to specified minimum and maximum wager limits, which may vary by game and User status. All bets are final upon confirmation; modification or cancellation is not permitted unless due to technical error or regulatory requirement.
  2. Types of Bets: The Operator offers various bet types including fixed-odds, pari-mutuel, and live dealer games. Specific rules for each category are available within the game descriptions.
  3. Live Casino & Chat Conduct: Users must interact respectfully in live casino and chat environments. Insults, abusive language, cheating, collusion, or fraudulent activities are strictly prohibited and may result in immediate account suspension, loss of funds, and reporting to relevant authorities.
  4. Game Integrity: The Operator ensures that all games provided are fair and comply with applicable licensing and certification standards. Game outcomes are determined by certified random number generators (RNGs) or live dealer protocols as regulated by the Curaçao Gaming Control Board.

Regional Compliance Note: These rules are structured to meet NZ regulatory and consumer protection standards as of 2025.

Bonus Terms

OBSERVE: Specify all binding terms for bonus activation, use, and wagering.
EXPAND: Include eligibility criteria, wagering requirements, prohibited actions, and limitations on combining promotions.
REFLECT: Clearly outline User rights and Operator obligations for transparency and fairness.

  1. Bonus Eligibility & Activation: Bonuses are offered at the discretion of the Operator and are subject to eligibility criteria outlined in each promotion. Activation may require a qualifying deposit or bonus code entry within the stated timeframe. Each bonus is limited to one per User, household, IP address, or device.
  2. Wagering Requirements: Bonus funds and winnings are subject to wagering requirements, typically specified as a multiplier (e.g., 35x) of the bonus amount. Users must satisfy these requirements within the stated period (not exceeding 30 days from activation in 2025) before withdrawal of any associated winnings. Failure to do so results in forfeiture of bonus funds and any unclaimed winnings.
  3. Prohibited Actions: Users may not use bonuses on restricted games or engage in bonus abuse, such as placing minimal risk bets or colluding with other Users. Breach of bonus terms may lead to bonus cancellation, account suspension, or permanent exclusion from future promotions.
  4. Combination of Promotions: Unless otherwise stated, multiple bonuses or promotions cannot be combined. Each bonus is subject to its individual terms, and Users are responsible for reviewing all applicable rules before participation.

Regional Compliance Note: Bonus terms are adapted to comply with NZ consumer law and advertising standards for gambling promotions in 2025.

Payments & Withdrawals

OBSERVE: Establish transparent rules for deposits, withdrawals, applicable limits, and refund conditions.
EXPAND: Address all payment methods, processing times, fees, KYC prerequisites, and dispute scenarios.
REFLECT: Ensure User protection and full compliance with payment regulations.

  1. Deposit Methods: Users may fund their Accounts using accepted methods including debit/credit cards, e-wallets, and cryptocurrencies. The Operator may designate Monkey 9 LIMITED (HE 391776, Cyprus) as a payment agent for processing certain transactions.
  2. Withdrawal Procedures: Withdrawals are processed to the original deposit method, where possible. Minimum and maximum withdrawal amounts apply and are published on lucky-days-nz.com. Withdrawals require successful completion of KYC procedures. Processing times typically range from 0-72 hours, subject to payment provider policies and additional verification if required.
  3. Fees & Limits: The Operator does not charge fees for standard deposits or withdrawals; however, Users are responsible for any intermediary or third-party fees. Maximum transaction limits may be imposed for security, regulatory, or bonus compliance reasons.
  4. Refunds & Reversals: In the event of technical error, duplicate transaction, or regulatory breach, the Operator reserves the right to reverse transactions or refund bets and bonuses at its sole discretion, in accordance with NZ law and Curaçao licensing requirements.

Regional Compliance Note: All payment and withdrawal operations are structured to comply with the NZ Gambling Act and anti-money laundering regulations as of 2025.

Limitation of Liability

OBSERVE: Define the Operator's obligations to Users and the scope of legal responsibility.
EXPAND: Address exclusions for technical failures, force majeure, and User conduct.
REFLECT: Set clear limits on damages, consistent with industry standards and regulatory requirements.

  1. Operator Obligations: The Operator undertakes to provide fair, accurate, and secure gambling services in compliance with licensing conditions. Game outcomes are determined by certified mechanisms, and User data is protected by robust security measures.
  2. Exclusions of Liability: The Operator is not liable for losses or damages resulting from technical malfunctions, network interruptions, or third-party system failures outside its reasonable control. The Operator is not responsible for any indirect, incidental, or consequential damages.
  3. Maximum Compensation: In any event, the Operator's aggregate liability to a User shall not exceed the amount of the bet or wager placed in relation to the claim, or the value of the affected transaction, whichever is lower.
  4. User Responsibility: Users are solely responsible for the legality of gambling in their jurisdiction, the accuracy of their Account information, and for all activity conducted under their Account credentials.

Regional Compliance Note: Liability limitations are structured in accordance with NZ consumer protection laws and international industry standards in 2025.

Intellectual Property Rights

OBSERVE: Identify all intellectual property assets and usage restrictions.
EXPAND: Specify copyright protection for content, software, and trademarks.
REFLECT: Present clear prohibitions and enforcement mechanisms.

  • Copyright Notice: All content, software, graphics, logos, and trademarks displayed on lucky-days-nz.com are the exclusive property of the Operator or its licensors, protected by international copyright and intellectual property laws.
  • Restricted Use: Users may access and use the website and its content solely for personal, non-commercial purposes. Any copying, reproduction, modification, distribution, or reverse engineering of website content or software without prior written consent from the Operator is strictly prohibited.
  • Enforcement: The Operator reserves the right to take legal action against any unauthorized use, including seeking damages and injunctive relief.

Privacy & Data Protection

OBSERVE: Reference applicable privacy policy and data processing standards.
EXPAND: Ensure User awareness of data handling, storage, and rights.
REFLECT: Affirm compliance with regional and international data protection laws.

  • All User personal data is collected, stored, and processed in accordance with the Privacy Policy of lucky-days-casino-new-zealand. Data is handled lawfully, fairly, and transparently, consistent with NZ privacy legislation and applicable international standards as of 2025.
  • By registering for an Account, Users consent to the processing of their personal information for the purposes of account management, regulatory compliance, transaction processing, marketing (as permitted), and fraud prevention.

Changes to Terms

OBSERVE: Specify mechanisms for notifying Users of changes to Terms.
EXPAND: Detail User options in the event of disagreement.
REFLECT: Ensure procedural fairness and regulatory compliance.

  1. Notification Procedure: The Operator reserves the right to update or amend these Terms at any time. Users will be notified of material changes via email (to the address provided in their Account) and/or prominent on-site banners on lucky-days-nz.com at least 7 days prior to the effective date of the changes.
  2. User Rights: Continued use of lucky-days-nz.com after the effective date constitutes acceptance of revised Terms. Users who do not agree with the changes may discontinue use and request account closure and withdrawal of available funds before the changes take effect.

Regional Compliance Note: Notification and opt-out procedures are designed to meet NZ consumer law requirements as of 2025.

Termination & Suspension

OBSERVE: Define the grounds and procedures for account closure and suspension.
EXPAND: Address User notification, refund of funds, and regulatory obligations.
REFLECT: Ensure procedural fairness and legal compliance.

  1. Grounds for Termination/Suspension: The Operator may suspend or terminate a User's Account for reasons including, but not limited to, breach of these Terms, provision of false or misleading information, suspected fraud, money laundering, or regulatory non-compliance.
  2. Procedure: The Operator will notify the User by email of the suspension or termination, specifying the grounds and the effective date. Users may be requested to provide additional information or documentation to resolve issues.
  3. Refund of Funds: Upon termination, any remaining Account balance, less any amounts owed to the Operator, will be returned to the User via the original payment method, subject to completion of all KYC and regulatory checks.
  4. User-Initiated Closure: Users may request closure of their Account at any time by contacting support at help@lucky-days-nz.com. All pending transactions must be settled prior to closure.

Regional Compliance Note: Procedures adhere to NZ consumer protection and responsible gambling regulations as of 2025.

Governing Law & Jurisdiction

OBSERVE: Specify the applicable legal framework and dispute resolution channels.
EXPAND: Include arbitration and court options for comprehensive coverage.
REFLECT: Ensure clarity for Users and regulatory authorities.

  1. Applicable Law: These Terms and all legal matters relating to the use of lucky-days-nz.com are governed by the laws of New Zealand, except where overridden by mandatory provisions of Curaçao law governing the gaming license.
  2. Jurisdiction: In the event of any dispute arising from or relating to these Terms, Users agree to submit first to confidential and binding arbitration administered in accordance with the Arbitration Act 1996 (NZ). If arbitration is unsuccessful or not applicable, disputes may be resolved in the competent courts of New Zealand or, where required, Curaçao.
  3. Dispute Resolution: Users are encouraged to contact customer support at help@lucky-days-nz.com to attempt informal resolution before initiating formal proceedings.

Regional Compliance Note: This section is drafted in accordance with NZ and international gambling law as of 2025.

Contact Information

OBSERVE: Provide clear, accessible contact details for support and legal inquiries.
EXPAND: Include all provided channels and addresses.
REFLECT: Ensure Users can efficiently reach the Operator for assistance or formal matters.

Regional Compliance Note: Contact provisions meet NZ regulatory disclosure requirements as of 2025.